Returns must be made within 28 days of receiving your order. Returns will only be accepted if the item is not damaged, unopened and in the original condition with all the packaging and the cellophane wrap. Upon receipt of the returned goods we will give you a full refund of the amount paid minus the original delivery charge. Unless the goods are faulty or incorrect, you will be responsible for the return delivery cost and ensuring that the goods arrive in perfect condition. If you have made an incorrect order or wish to cancel the order try contacting us before the order is shipped in order to do this. Otherwise wait for the item to be delivered and ship it back to us.
1. Online Returns Policy
Unless an item is faulty, returns should be made within 28 days of receiving your order. Please contact our Customer Service team to arrange your return.
Please be aware that you must contact us and request a return within 14 days of receiving your order. We will need to know your order number, the items you wish to return and the reason for returning the items. Upon receipt of these details we will provide you the necessary information to arrange the return. Once we have received your return request, the order must then be returned to us within 14 days.
Unless the goods are faulty or incorrect, you will be responsible for the cost of returning the goods to us. We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return.
If a return is payable to you we will process the refund as soon as possible and, in any case within 14 days of receipt of the original order back to us.
Please make sure that the returned are in their original packaging and in a fully resaleable condition i.e. unopened and unused.
Any item you have accepted and then returned is your responsibility until it reaches us. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.
Our returns policy does not affect your statutory rights.
2. Online Refunds
All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return. Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.
3. Store Returns Policy
We hope you are happy with your recent purchase. However, if it is not suitable you can return or exchange your unused items in a saleable condition with its receipt within 28 days.
A refund will be issued by the original payment method, to the value of the item printed on the receipt. It can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show the refund on your account.
Exchanges can be completed instantly at the store. If the item being exchanged is lower in price than the original item, we will refund the difference onto the original payment method.
4. What Should I Do If I Receive An Incorrect Item?
Please accept our apologies if you have received an incorrect item. We have high standards when it comes to packaging your order however mistakes, do occur from time to time. If an incorrect item is received, please contact us immediately so we can resolve the issue. We may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
5. What Should I Do If My Item Is Damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may result in a delay of the parcel being returned. We may require further information such as pictures so we can offer the best resolution to your query.
6. How Do I Report A Fault With My Product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. Please contact us immediately with details of the fault so we can resolve the issue.
7. Will You Return My Postage Costs To Return An Item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
• If we sent you the wrong item
• If the item is damaged or faulty
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the inspections of the item. Costs of posting the item back to you will depend on the item and will be communicated to you after the inspection process has been completed.
8. Your Statutory Rights
Our Returns Policy does not affect your statutory rights.